The basic consumer rights are:
  • The right to satisfaction of basic needs - to have access to basic, essential goods and services; adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
  • The right to safety - to be protected against products, production processes and services, which are hazardous to health or life.
  • The right to be informed - to be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
  • The right to choose - to be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
  • The right to be heard - to have consumer interests represented in the making and execution of government policy, and in the development of products and services.
  • The right to redress - to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
  • The right to consumer education - to acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
  • The right to a healthy environment - to live and work in an environment that is non-threatening to the well being of present and future generations.
Know your consumer rights!
Use your rights